Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment. As an Executive Lounge Host , you will have the opportunity to immerse yourself in the luxurious ambiance of our executive lounge in The Star Grand Hotel. This role will see you showcase your food & beverage experience with some of the best canapes & beverages from our various restaurants at The Star Gold Coast. Your warmth, attention to detail, and dedication to providing exceptional service will set the tone for a truly unique experience. This is a fantastic opportunity where you will build memorable connections with our hotel VIP’s, ensuring every need is met. A few of your responsibilities: Assist and respond to all guest enquiries, ensuring exceptional guest service Ensure all Food & Beverage offerings are replenished, dishes and crockery are cleared, and the lounge is well presented Collaborate seamlessly with to ensure a cohesive and streamlined experience for guests Maintain cleanliness and organisation of work areas throughout operational hours Uphold Responsible Service of Alcohol (RSA) standards and protocols at all times What we are looking for: Proven experience in hospitality or a customer service environment, preferably in food and beverage operations A warm and welcoming approach to delivering exceptional customer service Excellent communication skills and meticulous grooming A sound knowledge of the local area and Gold Coast events Flexibility to work from 4:00pm to 8:00pm for 3-4 shifts/week (approximately) Current QLD RSA Statement of Attainment About you: As a seasoned expert in customer service, you understand the essence of delivering world-class service. With outstanding communication skills and a positive attitude, you’re poised to excel in this role. Your role will be pivotal in shaping the success of our Hotels at The Star. Join us in making a difference. What we can offer you: Complimentary meal on site every day including hot meals, sandwich bar and more Uniform laundered and ready for you daily on property Competitive Hourly rate, plus penalty rates for weekends and public holidays Discounted parking available Up to 30% discounts across award winning restaurants and accommodation Career development, training, and courses via The Star Academy – limitless career opportunities Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services Mental Health and Wellbeing services Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. Our culture At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care . We welcome applications from all cultures, ages, religions, genders, LGBTQI people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI inclusiveness in the workplace. It’s your time to SHINE! Click on the link below to make your next career move with The Star.
